Under EU Regulation 524/2013 on online dispute resolution in consumer matters, consumers will be able to settle disputes with entrepreneurs in connection with online purchase contracts or online service contracts out of court via an online platform (OS platform) from 9 January 2016. If you have concluded a service contract with us (this is the case if we arrange services of third parties as travel agents for you), these regulations shall apply. This platform is set up by the EU Commission and made available via the “Your Europe” portal (https://europa.eu/youreurope/citizens/index_en.htm).
Please note: According to the EU Commission, the OS platform has been available to consumers since February 15, 2016: https://ec.europa.eu/consumers/odr
Our e-mail address is: firstname.lastname@example.org
We do not participate in dispute resolution proceedings before a consumer arbitration body.